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General FAQ
Q1: When can I expect to receive my package?
Non-out-of-stock orders will be shipped within 1 business day after placing the order. For out-of-stock and pre-order items, please refer to the estimated shipping time on the product details page. In case of any delays, we will inform you via email.
Q2: No shipping movement for days
If your packages have been shipped, shipping status updates may experience delays, particularly during cross-border transportation or handover to the logistics company. You can track your package information at https://www.17track.net/en
Please contact us if there has been no update for more than 7 days since the last one. We will reply to you via email within 48 hours.
Q3: How to track my package logistics?
After your order is shipped, you will receive one or more shipment notification emails containing tracking information and logistics query details. You can check the logistics status by visiting https://www.17track.net/en.
Q4: Is there a shipment notification email?
After your order is shipped, you will receive one or more shipment notification emails containing tracking information.
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